LET’S GET YOU BACK TO READING
A little help
goes a long way.
Start with a common question, or get in touch.
Common questions
I can’t find my account or saved progress.
Use the same sign-in method and Apple or Google account you used originally. Signing in with a different provider can open a different Chapter One account. If you used Sign in with Apple and Hide My Email, your account may use an Apple relay address.
Check your connection, close and reopen the app, then contact us if your progress is still missing. Tell us your sign-in method and what you expected to see. Never send your password or a verification code.
I paid, but my subscription isn’t showing.
Confirm you are using the same app-store account that made the purchase and the correct Chapter One account. In Chapter One, open Profile → Subscription → Restore purchases. Restore purchases is also available on the subscription screen.
If access does not return, contact us with the purchase date, store, and order or transaction reference, with payment details removed. Do not buy a second subscription to fix missing access.
How do I cancel my subscription?
On iPhone, open Settings → your name → Subscriptions → Chapter One and choose Cancel Subscription. You can also start from Chapter One’s Profile → Subscription → Manage subscription.
Follow Apple’s cancellation guide if you cannot find it. For a purchase billed through another store, use that store’s subscription controls. Uninstalling the app or deleting your Chapter One account does not cancel a subscription.
How do I request a refund?
For purchases billed by Apple, follow Apple’s refund instructions. The store reviews eligibility under its policies and applicable law. If your purchase was billed by another store, use that store’s refund process.
How do I change reminders or permissions?
Open Profile → Daily reminder to change or turn off reading reminders. Your device must also allow notifications. Microphone, speech recognition, and photo permissions can be changed in your device’s settings. You can type a reflection instead of using dictation.
Can I delete my account and data?
Yes. Open Profile → Delete account and confirm. Deletion is also available from the subscription screen. If you cannot access the app, you can request deletion through our support contact.
See the account deletion guide for what is removed, what may be retained, and how to request further data deletion.